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Customer Service FAQs
- What happened to the Members Only website? Does it still exist?
- How do I access online chat?
- Why is my existing username and password for the Members Only website not working when I try to log in?
- Is there a charge for early cancellation of a policy?
- What happens if I miss a payment?
- How can I save money on my insurance premiums?
- I’ve never had a claim, so why has my insurance premium gone up?
- Why has Johnson changed the way group benefits customers log in to access policy information and submit a claim?
- How can I change my address for my car or home insurance?
- I received an error message while attempting to register online. Why am I being asked to call Johnson to complete my registration?
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