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Customer Help & Support
What happens if I miss a payment?
Deductions for payment of insurance premiums with Johnson are processed on the 5th of each month.
If a payment is returned by your financial institution due to Funds Not Cleared or Insufficient Funds, we will attempt to collect the same amount from your account 5-7 business days later - giving you another opportunity to have the funds available.
If, on the 2nd attempt, your payment is returned by your financial institution, your deduction will be subject to a handling fee. The missed deduction, along with the handling fee and any additional tax, will be spread equally over the remaining policy term - therefore increasing your subsequent monthly deductions.
In the event of multiple missed deductions, your policy will be cancelled by registered mail, in accordance with provincial regulations.
Please note, your financial institution may charge you for each unsuccessful withdrawal attempt, depending on your fee plan. An option to avoid this is to arrange with your bank for overdraft protection to prevent insufficient funds.
COVID-19 Update: We understand that many are struggling financially during the COVID-19 pandemic. That’s why we’ve made arrangements to help you get through this time. Click here for more information.
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