Customer Service FAQs
- I received an error message while attempting to register online. Why am I being asked to call Johnson to complete my registration?
- How can I make changes to or ask questions about my policy?
- How do I find my policy number?
- Why do I need to register for My Insurance if I already have an account for the Members Only website?
- What payment options do you offer?
- When will my monthly premium payment be deducted from my bank account?
- What type of information about my group benefits can I find in the My Insurance customer website?
- I have a complaint. What do I do?
- Do you offer any online services?
- Can I refuse to have my credit score checked?
Customer Service topics