Customer Service FAQs
- How do I update my banking information for direct withdrawal?
- Why do I need to register for My Insurance if I already have an account for the Members Only website?
- How do I find my policy number?
- What type of information about my group benefits can I find in the My Insurance customer website?
- How can I make changes to or ask questions about my policy?
- What payment options do you offer?
- When will my monthly premium payment be deducted from my bank account?
- How can I make my premium payments?
- Can I refuse to have my credit score checked?
- I have a complaint. What do I do?
Customer Service topics