Customer Help & Support

What information will I need to provide to access online transactions?

For most online transactions via the Johnson website, you will require:
• Your policy number – customers may have more than one policy number on the profile, so please make sure to have the policy number that best pertains to your inquiry. You can find your home and vehicle policy numbers on your insurance documents. For vehicle insurance, your policy number will also be found on your insurance liability card (pink slip).
• Your telephone number – this will be the telephone number associated with your customer profile.
• Your email – this will be the email associated with your customer profile.

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For customers participating in online chat conversations, our representatives may request confirmation of additional information, such as your mailing address, for security purposes.

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