Customer Help & Support

What information will I need to provide to access online chat?

To access online chat, simply enter your name, phone number and email on the chat entry form. You’ll also be asked to indicate which province you live in and the kind of insurance you’d like to chat about.

If your questions are specific to one of your policies, our licensed Home and Auto insurance representatives may request additional information, such as your mailing address, for security purposes.

At the end of your session, you’ll have the option to save your chat conversation.

Our Canadian-based team is available to answer your questions and address your needs in real time – with the same personalized attention you would receive on the telephone.

Simply click the live chat button on the right or the Johnson homepage during our chat operation hours:

Newfoundland:
Monday - Friday     9:30am - 9:30pm
Saturday                10:30am - 6:30pm

Nova Scotia, Prince Edward Island, New Brunswick & most of Labrador:
Monday - Friday     9:00am - 9:00pm
Saturday                10:00am - 6:00pm

Ontario:
Monday - Friday      8am - 8pm
Saturday                   9am - 5pm

Manitoba & Saskatchewan:
Monday - Friday      7am - 7pm
Saturday                   8am - 4pm

Alberta:
Monday - Friday      6am - 6pm
Saturday                    7am - 3pm

British Columbia:
Monday - Friday      5am - 5pm
Saturday                   6am - 2pm

 

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