Customer Help & Support

How do I access online chat?

Live online chat is a convenient option for existing Johnson home and auto customers.

Our licensed Home and Auto insurance representatives are available to answer your questions and address your needs in real time – with the same personalized attention you would receive on the telephone. Our Canadian-based team is available:

Monday - Friday    9:30am - 9:30pm
Saturday               10:30am - 6:30pm

Nova Scotia, Prince Edward Island, New Brunswick & most of Labrador:
Monday - Friday    9:00am - 9:00pm
Saturday               10:00am - 6:00pm

Monday - Friday        8am - 8pm
Saturday                     9am - 5pm

Manitoba & Saskatchewan:
Monday - Friday        7am - 7pm
Saturday                     8am - 4pm

Monday - Friday        6am - 6pm
Saturday                      7am - 3pm

British Columbia:
Monday - Friday        5am - 5pm
Saturday                     6am - 2pm

Another advantage of live chat is the option to save your conversation as a written record of your interaction.

To chat now, click the live chat button on the right or the Johnson homepage.

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