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How do I make a claim?

You can contact our claims partner, Global Excel Management using the phone number included in your insurance policy or on your wallet card. If you need to open a claim for Trip Cancellation and Interruption you may also open your claim online through Global Excel Management’s claim portal.

Click “Notify us of a Claim” on the top right of the page and the website will guide you through the submission process.

  • Customers can also call 1-800-709-3420 
  • If you wish to delay cancelling a future trip, you are strongly encouraged to validate the payment schedule, cancellation penalties and terms with your travel supplier.
  • Please note that your policy will only cover amounts which were non-refundable and non-transferrable when the insurable event which caused the trip to be cancelled or interrupted occurred. For many people this would be March 13th when the global travel advisory was issued. Additional payments made after this date as well as any increase in cancellation penalties will not be covered. 

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