Customer Help & Support

What information should I collect if I have a car accident?

Once everyone is safe, you'll need to write down some basic information.

Driver information:

  • Names
  • Driver's licence numbers
  • Address and phone number for other driver(s)

Vehicle information:

  • Car license plate number(s), including year and province
  • Make, model, year of all vehicles
  • Name and address of vehicle owner(s)

Insurance information:

  • Other owner/driver's insurance company and policy number

Accident information:

  • Time
  • Location
  • Your speed
  • Other driver's speed (for each vehicle)
  • Weather conditions
  • Road conditions
  • Number of passengers in each vehicle
  • Damage to vehicles

Service Specialists are available 24/7 at 1-800-804-0087 to help with your claim.

Have other questions about your auto insurance? Customers can review their policy and more, 24 hours a day, 7 days a week, via our online self-service tool – click here to get started. 

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