Customer Help & Support

What should I do if I am involved in a car accident?

Being involved in a car accident can be a stressful experience. Here are some helpful tips to guide you through what you should do after an accident:

  • Remain calm and move your vehicle to a safe place if possible.
  • Ensure that you and anyone else involved are ok.
  • If necessary, call the police and note down the events of the accident. A police report is required in the following circumstances:
    • There is an injury
    • The damage exceeds $2,000
    • Public property is damaged (e.g. a pole, fence, lamp post, road sign, or tree).
  • Document details of the accident for your records. The more information you provide, the easier it will be to process your claim.
  • Report your claim to us as soon as possible. Submit your claim online using our secure Claims PointTM portal, or call 1-800-804-008 to speak to a claims representative. We're available 24/7.

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