Customer Help & Support

If I’m quarantined—but not diagnosed or hospitalized with COVID-19—and am unable to return home before my insurance policy ends, will you extend my coverage?

As of March 13th, the Government of Canada issued an Official Global Travel Advisory, advising Canadians to avoid non-essential travel outside of Canada until further notice. This advisory applies to all international locations, including the USA. The insured would be covered for a maximum of 10 days from the date of the advisory or to a period that is reasonably necessary to safely evacuate that area. If they cannot reasonably return because their quarantine is not over, a top-up or extension may need to be purchased to ensure continued coverage.

As of March 14th, Global Affairs Canada is urging Canadians to return to Canada while commercial options are still available, stating that travel plans may be severely disrupted and Canadians may be forced to remain outside of Canada longer than expected.

We recognize that capacity within airlines or other travel suppliers may cause delays with your return. In the event of extenuating circumstances, and you are unable to get home, our customers’ health and safety are of the utmost concern. Rest assured your coverage will remain in place. With the increasing likelihood of additional border closures around the globe, we urge customers to act as quickly possible to make arrangements to return to Canada.

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