Customer Help & Support

I’m leaving my province of residence to travel to another province before actually leaving Canada. What is considered as my departure date?

Whether you’re travelling on the Base plan or the Supplemental plan your departure and return dates are important. Only for the supplemental plan, you have to provide us with your departure and return dates.

Day of Departure with respect to Emergency Medical Insurance benefits, means the calendar day that you leave your province or territory of residence. If during an insured trip, you return to your province or territory of residence for a period of 24 hours or more, your day of departure means the most recent calendar day that you left your province or territory of residence.

Day of Return with respect to Emergency Medical Insurance benefits, means the calendar day you are scheduled to return to your province or territory of residence

 

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