Customer Help & Support

Should I travel during the Coronavirus outbreak, and what does my insurance cover?

As the novel Coronavirus (COVID-19) continues to spread we encourage our customers to regularly visit the Government of Canada’s Travel Advice and Advisories page for the most up to date information when making travel plans (

Travelling to a destination that has received an advisory of “Avoid all travel” or “Avoid non-essential travel” can impact your travel insurance coverage. Travel arrangements made to a destination after it has received such an advisory are not eligible for medical coverage or trip cancellation/interruption coverage. Please refer to your policy wording for more details.

Health Canada and the World Health Organization (WHO) also regularly post important information and advice to stay safe. Please visit:

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