Customer Help & Support

What are my responsibilities when purchasing home insurance?

There are some general responsibilities involved in having insurance coverage:

  • being completely honest in your application (if you aren't, it can void your insurance coverage)
  • knowing your obligations under your policy (it's best to discuss this with your Service Specialist before you ever need to make a claim, so you avoid any surprises)
  • paying the premiums (if you don't, your coverage can be cancelled, with notice)
  • notifying your insurer of any changes to your property (renovations, etc.)
  • preventing or reducing the chance of further damage, keeping in mind that safety comes first

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