I received a credit or voucher from my travel provider. Can I claim the full amount through my insurance?

Travel insurance policies with trip cancellation and trip interruption coverage are designed to cover costs for cancelled trips that are non-refundable and non-transferrable.

Customers should contact their travel supplier if they are unable to use a voucher or credit before its expiry, or if they have other disputes regarding refunds and credits. If your credit or voucher expires or a situation arises where you are unable to use it, please contact Global Excel Management to understand what solutions are available to you.

For more information on obtaining vouchers and credits from airlines, the Canadian Transportation Agency offers suggestions in a statement on vouchers and credits.

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