Can I claim if I have been issued a credit or voucher due to COVID-19?

Contact your travel supplier to see if you are entitled to a refund if you are unable to use a voucher or credit before its expiry, or if you have other disputes regarding refunds and credits. If the credit or voucher expires or a situation arises where you are unable to use it, please contact Global Excel Management Inc. to understand what solutions are available.

For more information on obtaining vouchers and credits from airlines, the Canadian Transportation Agency offers suggestions in a statement on vouchers and credits.

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