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Customer Service FAQs
- How is my coverage affected if a travel advisory of avoid non-essential travel or avoid all travel due to COVID-19 is issued before I leave?
- How does Unifund determine if I have a high or low credit score? How would I find that out?
- Can you provide claims service in another language?
- Will pulling my credit score give you access to all of my credit information?
- What should I do if I get into an accident and need to file a claim?
- Will my travel insurance cover the additional expenses if I must quarantine at destination, or if I am refused boarding on a common carrier or refused entry to my destination or re-entry into my province or territory of residence due to a positive or late COVID-19 test result?
- What does at fault/ partially at fault mean?
- How do I know my information is safe?
- Does my travel insurance cover the cost of a COVID-19 test required for travel?
- If I am experiencing symptoms of COVID-19 prior to my departure, will I be covered for a medical emergency?
Customer Service topics
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