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Customer Help & Support
How do I make a claim on my home insurance policy?
Before starting a claim, make sure your property is safe and secure and take steps to prevent any further damage:
Have you called the police if there has been any theft or attempted theft, break-in or vandalism to your home?
Have you taken basic steps to prevent further damage (e.g. turning off water supply and/or electricity in the impacted area if pipes have burst)?
DO NOT dispose of any damaged goods and take pictures if you can.
Ready to make your claim?
1. Contact your Service Specialist and let them know about the loss. You'll need to supply information about:
- the circumstances
- what was lost or damaged
2. We'll appoint a claims adjuster (at no cost to you) to coordinate the claim with you.
3. If needed, we can help you get temporary repairs made to prevent further damage and get life back to normal as soon as possible.
For 24/7 assistance with your claim or to make a claim, call 1-800-804-0087.
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