Customer Help & Support

What information should I gather in the event of a car accident / claim?

Once everyone is safe, you'll need to write down some basic information:

Driver information:

  • Names
  • Driver's licence numbers
  • Address and phone number for other driver(s)

Vehicle information:

  • Car license plate number(s), including year and province
  • Make, model, year of all vehicles
  • Vehicle owner(s)' name and address

Insurance information:

  • Other owner/driver's insurance company, policy number and Service Specialist

Accident information:

  • Time
  • Location
  • Your speed
  • Other driver(s)' speed(s)
  • Weather conditions
  • Road conditions
  • Number of passengers in each vehicle
  • Damage to vehicles

For 24/7 assistance with your claim or to make a claim, call 1-800-804-0087.

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